Shipping Policy
Thank you so much for all your love & support! Please allow a few additional days for your orders to be shipped out. We will e-mail you directly if there are any further delays with your order. xoxo Willow and Queen Team.
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Welcome to Willow and Queen! We are always here to help and make your shopping experience fun and seamless. Please feel free to get in touch with us at any time regarding questions about your order or any other general questions, comments or feedback.
Email: shop@willowandqueen.com
FREE SHIPPING OFFER:
We are pleased to offer free ground shipping for orders over $50 within continental US only.
Shipping Options:
All orders that are in-stock ship within 1-2 business days via FedEx or USPS. Shipping is calculated at checkout. In the event of a delay or if something is out-of-stock, we will notify you via email. Free shipping on all orders over $50. Free shipping offer is not available for items shipped outside the contiguous 48 states.
If you have questions regarding shipping, please email us at shop@willowandqueen.com.
Delivery time does not include Saturdays and Sundays. If you need overnight or guaranteed delivery, please email us at shop@willowandqueen.com to expedite the order and shipping rate.
Orders to Canada are shipped at a flat rate of $24.95. Orders to Hawaii and Alaska are shipped at a flat rate of $18.95.
If you require rush delivery, please contact us at shop@willowandqueen.com for a new shipping rate.
International orders are shipped as follows:
$0-$25: $32.95
$25-$50: $38.95
$51 or more: $54.95
All items shipped internationally will be shipped via USPS International Standard shipping. It does not have tracking information and will not be refunded if the package is lost or stolen. The buyer assumes this responsibility by choosing this method. USPS International Standard shipping typically arrives within 10-25 business days.
Please note that due to Covid 19, all international packages have been reported as delayed. We strongly suggest that you anticipate an arrival date anywhere between 1 - 3 months.
Confirmation:
Shortly after ordering, you will receive an order number confirming the amount charged to your credit card. Then, we will notify you by email when your order ships.
Payment Options:
We accept the following credit cards: Visa, Mastercard, and American Express.
